Before confirmation
You may ask to change or withdraw an unconfirmed request through your account or by using the support chat. We will confirm whether the request has been changed or withdrawn.
CANCELLATIONS & REFUNDS
Clear next steps when plans change.
Effective 14 August 2026. Provider-specific terms will be shown before a booking is confirmed.
After confirmation
Cancellation, modification and refund eligibility can depend on the selected hotel, rental company, restaurant, fare or service conditions. The applicable terms, deadline and any fee must be shown to you before a provider booking is confirmed. Statutory consumer rights that cannot be excluded remain unaffected.
Refunds
Where a refund is approved, it is returned through the original PayPal payment method where possible. Timing is controlled by PayPal and the payment method. A PayPal dispute does not replace contacting support first, but it does not limit any rights you may have under applicable law.
How to request help
Use the support chat, state your order number, and write “Cancellation” or “Refund Request”. Do not include card numbers, passport data or passwords in the message.